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Pareto
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Joined: 24 Jun 17
Posts: 1
Credit: 0
RAC: 0
Message 1256 - Posted: 24 Jun 2017, 7:16:18 UTC

Hey,

I made more than 36k tasks on my account and then it was gone. I couldn't log in. How come?

This is frustrating!!! I had to create again an account with the same mail account I Used before?

Greets
Pareto

Dr Who Fan
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Joined: 8 Apr 15
Posts: 26
Credit: 101,303
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Message 1260 - Posted: 24 Jun 2017, 23:02:10 UTC - in response to Message 1256.

Hey,

I made more than 36k tasks on my account and then it was gone. I couldn't log in. How come?

This is frustrating!!! I had to create again an account with the same mail account I Used before?

Greets
Pareto

Short Answer: SERVER/DATABASE CRASH.

More detail here > Message boards : News : Problems in the server
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Profile Chus Carro
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Project developer
Project tester
Project scientist
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Joined: 18 Mar 15
Posts: 82
Credit: 424,346
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Message 1262 - Posted: 26 Jun 2017, 9:05:38 UTC

Dear Pareto,
Yes, we had a database crash last week and part of the information was lost. All the accounts created in the last six months have been lost. There are more details in the thread that Dr Who Fan has linked.

I'm working on recover the e-mail address of these accounts to contact with the volunteers that are in your situation and to explain them the problems.

Regardin the credit, yes, create again your account with the same e-mail address. We have an xml with all the credit stats. We are working on restore your values. Don't worry about that, you will have your credit. The credits are the small recognition that we can give you to your work. We are working to recognize all the work you have helped us to do.

Thank you very much and sorry for the inconvenience.

Best,
Jesús.
____________
Jesús Carro
San Jorge University
@ChusCarro

Dirk Broer
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Joined: 13 Apr 15
Posts: 6
Credit: 704,192
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Message 1264 - Posted: 28 Jun 2017, 17:03:19 UTC
Last modified: 28 Jun 2017, 17:04:22 UTC

Situation is now restored up till 17-06-2017 - I miss just one day's effort, 584 credits.


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